These policies are in place to help us deliver exceptional service to ALL our clients every visit. Please read through them carefully.
Cleaning Hours: We are available for cleaning Monday- Friday between 7:30 AM – 5:00 PM, Holidays: We will not be working on New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. We will also be closed when December 24th and 31st fall on a weekday (M-F). If your scheduled day falls on a holiday, we will call to reschedule. For the weeks of Thanksgiving and Christmas, we will need to know in advance to too secure a spot.
Cancellations: Any cancellations made within 48 hours will be charged a cancelation fee of 50% of your cleaning service. If you need to cancel, please contact me via text or call at (817)-629-7423. Any cancelation before 48 hours will not be charged. All cancellation fees must be paid on the day of the canceled cleaning service.
Inclement weather: If schools are closing in the DFW area for tornado, snow, or ice conditions, we will most likely reschedule your visit. In this case, we will notify you immediately to discuss a rescheduled date that fits your schedule.
Access to your home: We need access information to be current (garage code, gate code, alarm code, etc.) or have a key accessible if you are not physically home. If we arrive and we cannot access the inside of your home, we will attempt to contact you. If we cannot get a hold of you after 15 minutes, we will charge a same-day cancellation fee equal to your regular service charge. We will make every effort to arrive at your house promptly, but we cannot guarantee a specific time because of possible cancellations or prior cleans running longer than expected. Circumstances beyond our control, such as traffic, weather, or team illness, may affect our arrival time. Your flexibility and understanding in these situations are greatly appreciated. We will always do our best to inform you of any delays we may be experiencing.
Payment: Payment is due the same day of service or invoice date. We will charge an extra fee for your first initial clean because it will take us longer. Any unpaid payment past the service day will be charged a $25 late fee. Each day will be applied with an additional $10 if due. All prices will levy a tax fee. We accept Venmo, Cash, Zelle, and website payment. Tips are always welcomed by team members but are not required. For check and cash payments, please get in touch with me.
Rates Increased: We reserve the right to raise our rates anytime. You will be notified of a price increase.
Preparing for your cleaning visit: It is optional to clean your home before we arrive. This is what we are here for. However, if your home is cluttered with trash, a stockpile of personal/clothing items, and pet feces, please pick these items up to ensure that we have clear pathways to walk and work in. We also do not wash dishes and clothes. We also understand that kids leave toys lying around, but if it is getting to the point that we are picking up many toys, we will charge an additional fee. If this had to be done by one of our staff members, we would charge an additional $75 an hour for decluttering services aside from your regular/estimated cleaning fee. If you have valuable, fragile heirlooms that can break, please move them to where they are safe from accidental breakage or damage. The ideal cleaning situation is when no one is home. We know this is only not always possible. If you are home, please eliminate as many distractions as possible so we can work uninterrupted. We try to work as quickly yet as effective as possible.
Breakage and Damage: We will contact you immediately if an item becomes damaged or broken. If we miss something, please notify me as soon as possible.
Pets (Fur Babies): We love all animals. We believe that they need special care. If your fur baby is weary (or possibly aggressive) because of strangers or is sensitive to loud noises, we recommend they are in a safe place. We will love your fur babies like our own. However, we cannot clean up animal feces, urine, or vomit. We also do not clean out pet crates, cages, playpens, litter boxes, clean up puppy pads, or "scoop the poop." We also do not feed pets.
Biohazard Policy: We will clean anything, with a few exceptions. We will not clean human or animal blood, feces, vomit, or urine. We are not adequately insured nor licensed to handle Biohazard conditions. Urine on or around the toilet will be the only exception, as it will be sprayed with bleach before contact. If we encounter a biohazard situation, we will leave it as is, and we will notify you in person or by text if you are not home.
Supplies & Equipment: The client can supply cleaning products and equipment. However, we will not assume responsibility for any damages from using a preferred product or cleaning equipment provided by a client. If a client request that we use their cleaning equipment and it becomes damaged, we will also not assume responsibility. We need to find out the condition it was in before usage. We can also provide cleaning supplies depending on your needs.
Theft: We do not tolerate theft by any of our staff members. We understand that it is hard to trust others in your home whom you are not familiar with. We advise that you notify us immediately if you notice something is missing. We empty all the small trash cans in the home. We do not move, stow away, or hide items from their original place. We will investigate and work with you if something in your home goes missing. We value you as a client and genuinely appreciate your trusting us in your home.
Social Media Release/Quality Control: For advertising purposes, we reserve the right to take pictures of our work in your home before and after. We will NOT identify you by name nor picture any personal/valuable items in our photos. We also take photos to ensure quality control. We appreciate you and look forward to serving you!
Non-Solicitation of Employees: AS THE CLIENT, YOU CAN NOT DIRECTLY OR INDIRECTLY SOLICIT, HIRE, RECRUIT, OR OFFER JOBS TO ANY OF OUR STAFF MEMBERS.
I, as the client, agree to all conditions and terms present here.